Store Policy
At HAIRLINE GURUU, we are committed to delivering a refined and seamless luxury experience. Kindly review our store policies carefully before completing your purchase.
1. PRODUCT STANDARD & QUALITY ASSURANCE
Each unit is carefully selected, constructed, and inspected to meet our premium quality standards before dispatch.
Our collections are designed for women who value excellence, durability, and refined finishing. While we strive for consistency, slight variations in tone, texture, or density may occur due to the natural characteristics of luxury hair.
Every order undergoes a final quality check prior to packaging to ensure it meets our brand standard.
2. ORDER PROCESSING
Orders are processed within 1–2 working days after payment confirmation. Custom, coloured, or modified units require additional processing time, which will be communicated at the point of purchase.
3. DELIVERY & PICKUP
- Delivery timelines are 2–3 working days, depending on location.
- Outlying areas may require an additional 1–2 working days.
- Once dispatched, we are not responsible for courier-related delays.
- Tracking information will be provided upon shipment.
In-store pickups are strictly by appointment and are subject to availability. Pickup must be scheduled and confirmed prior to arrival.
4. EXCHANGES & STORE CREDIT
Exchanges are only considered under the following conditions:
- The wig has not been worn, altered, coloured, cut, or washed
- Lace has not been cut.
- Item is returned within 48 hours of delivery
- Original packaging is intact.
Once inspected and approved, store credit will be issued.
Store credit must be used within 30 days from the date of issue. Expired store credit will not be reinstated.
We reserve the right to decline any return that does not meet these conditions.
5. REFUND POLICY
Refunds are not offered under any circumstances.